Subscription not recognised

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i purchased subscription 2 week ago, whenever try export document 'subscribe now' , can go no further.

hi martin,

 

could try these steps alleviate access issue you're having:

 

  • choose edit > preferences (win) or adobe reader > preferences (mac)
  • click 'online services' on left-hand side
  • sign out of our adobe id , sign in.
  • try convert document again.

 

if continue have trouble, please verify can access service via web interface.  this:

 

let know if you're still having trouble , we'll try help!

 

-david



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