Adobe pdf printer save dialog box opens in the background - progress bar shows Not Responding

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i have 2 users have acrobat x pro version 10.1.4 experiencing same things.  first, 1 person changed laptops , new 1 has fresh windows 7 enterprise x64 image , new installation of adobe acrobat x pro.  when used pdf printer first time(after opening program , accepting license agreement) in ms excel '07 , chose file>print>adobe pdf , progress bar came , showed not responding.  after did couple of times me standing there noticed save dialog box opening in background because see icon blinking on taskbar.  said old computer never did , open , ask save file , never show 'not responding' on progress bar.  other person having same issue running same version has had program installed on machine few months , older version on before that. 

is there way make dialog box show print adobe pdf printer?  causing this?  there way create pdf ms office add-on? 



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