InDesign panel: Mouse events dispatched twice on some computers

-

we've got indesign panel built flex-based sdk , it's running in cs 5.0, 5.5 , 6.0 no problems in fair amout of installations (100+ different machines in parts of world). however, 2 customers reported strange issue left scratching our heads , i'd welcome troubleshooting since in dark here.

 

the problem in these 2 particular instances mouse clicks in our panel dispatched twice meaning fold-out tree views folded again, drop-down menus closed right away etc. have not been able find common factors , not reproduced ourselves. drop-down menus in particular have no custom event handling @ it's internal flash runtime far can tell.

 

obviously both problematic computers out of reach (remote parts of world) , people use them busy in daily production work , can't pause extended periods of time allow in-depth debugging.

 

some observations may isolating bug:

 

- on 1 mac newly created user account runs same version of zxp same installation of indesign cs 5.5.

  - second problematic mac runs cs 5.0 , said have been working 2 weeks ago no adobe updates since then.

  - both machines have standard apple mouse.

  - computers have been rebooted, zxp has reportedly been reinstalled, , on second 1 ran webex session witnessed kuler (also flash-based, right?) didn't exhibit same behavior.

  - during webex session use keyboard navigation operate same widgets (e.g. fold/unfold tree nodes).

 

i'm not familiar runtime architecture of these flash-based extensions know if system-wide flash player involved or if runtime entirely bundled indesign , not user-upgradeable. 1 customer tried upgrading 11.5 in case nothing improved.

 

the customer 1 machine 2 user accounts had different behaviors has unfortunately (but understandably) reinstalled user account since cannot wait solved. leaves me single instance (the cs 5, v7.0.4) bug repeatable. idea on should try next while @ same time not interrupt person's workflow much?



More discussions in Creative Suite SDK


adobe

Comments

Post a Comment

Popular posts from this blog

Joomla 3.3 Installation Error message - Joomla! Forum - community, help and support

-
hi all, bought new hosting account , attempting install joomla 3.3. error message getting, instead of joomla installation page. have spoken godaddy support , claim loaded correctly. error displaying error page: table 'i694666_jos1.jos_template_styles' doesn't exist sql=select id, home, template, s.params jos_template_styles s left join jos_extensions e on e.element=s.template , e.type='template' , e.client_id=s.client_id s.client_id = 0 , e.enabled = 1: table 'i694666_jos1.jos_usergroups' doesn't exist sql=select b.id jos_usergroups left join jos_usergroups b on b.lft <= a.lft , b.rgt >= a.rgt a.id = 1 any idea go here? thanks! robin i guess installation did not completed correctly because looks of it, missing table on site. Board index Joomla! 3.x - Ask Support Questions Here Installation Joomla! 3.x
Read more

Multilanguage infinite redirect loop error. - Joomla! Forum - community, help and support

-
i not sure supposed post description again since it's in fpa generated post, sorry if doubled it: i have error firefox "the page isn't redirecting firefox has detected server redirecting request address in way never complete." other browsers such chromium, chrome, ie , more. goes away if turn off language filter plug in need make multilanguage site. error started after duplicated menus 3 languages (english, thai , italian). erased languages , menus did not resume working correctly (unless disable language filter plug in). right there no other languages menus or modules need use them. site @ http://www.itasne.com/palomnik ps forgot tell when try entering site url looks this: http://www.itasne.com/palomnik/index.php// 2 // language /en/ supposed be. problem description :: forum post assistant (v1.2.4) : 17th april 2014 wrote: multilanguage joomla 2.5 site: have error firefox "the page isn't redirecting firefox has detected server redirecting request address ...
Read more

trim media limit reached

-
hello,   i have installed adobe premiere cs 6....and have trouble videos transitions----->cross disolve. normally not problem, when drag , drop videos transitions, can't drag transitions longer in sequence without comment :trim media limit reached.... so can't work on transition.........   how can solve it, should don't find it...   thanks help.......... you cant make transition past end of source clip.  ie dont have enough media.   transitions made overlapping media .   someone post image illustrates this. More discussions in Premiere Pro CC adobe
Read more