How to save/close PDF form (distributed via FormsCentral) multiple times before submission?

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i created form pdf using adobe pro xi.  imported , distributable copy created through formscentral.  seems resultant pdf form can saved , closed once before submission.  appears if customer tries use reader fill in form partially, save locally, close file , reopen @ later time complete , submit, extended features lost , customer cannot use form anymore complete desired workflow.

 

i've tested myself on windows 7 , mac os x (lion) computers.  version of reader latest free version, 10.1.4.  version of acrobat pro latest, 11.0.00 (currently in trial).  posted question on acrobat>forms>discussions forum , found recovery possibility tested/proven george johnson, forum mvp.  suggested post question here in hopes find way never have problem in first place.

 

what missing - reader limited 1 open/save/close cycle submission of pdfs made distributable formscentral?  why further attempts promt save dialog drops extended features necessary form completion , submission?

 

please asap - complete roadblock prevent moving forward adobe solution our customer data collection using acrobat forms!

formsesc knows of this, interested, here's link other discussion: http://forums.adobe.com/thread/1103871

 

i noticed of radio button appearances missing (e.g., ones on second page, , others). when removed usage rights acrobat 9 doing "file > save copy", cleared form (forms > clear form) , re-enabled (advanced > extend features...), worked fine after multiple (>20) open/edit/save/close cycles.

 

so suspect going wrong formscentral enabling process.



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