Can't verify student cs6 design suite which I brought from the apple store

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hi,

 

i brought student version of creative suite 6 design standard apple store month ago , haven't had luck getting serial number. inside box given set of instructions follow 'open customer service case' continue give them order number , eligibility proof.  got email 'they unable identify order number or coupon number'. when instead find coupon number, there no mention of coupon number on box product number similar 1 of examples given in email mentioning coupon number begun 'dsgnxx-xxxx-xxxx-xxxx-xxxx'. thinking coupon number tried enter ran out of space in in box guessed wasn't coupon number.

 

i tried using https://www.identit-e.com/default/index/submitadobe instead asked product code still came problems.

 

so please doing wrong or why isn't working me?

which country/region located in?  if north america want enter product code on page indicated.  if unable locate product code on box may want work reseller obtain replacement.

 

you can find information on locating product code @ http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main-pars_heading_19.



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