Identit-E has verified and approved my student status but won't give me a serial number


identit -e has verified , approved student status product purchased (lightroom 4) after 2 days, still has not given me serial number can use product.  due technical issue, won't tell me when issue resolved.  30 day trial expires in 2 days , need able use product purchased won't able until identit-e gives me serial number.  adobe customer service wasn't help, wouldn't work me extend trial period while waiting on own vender fix problem.  else having sort of problem? 

just added note, have tried using elgibility verification service few times, have chatted on live chat identit-e few times , have sent emails identit-e few times well.  want use product , surprised , disappointed adobe can't seem fix issue or me out. 



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