Illustrator CS6 Creative Cloud continuously crashing - Windows 7 64

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i have spent last 2 days attempting illustrator cs6 work.  running 64bit windows 7. 

 

i have been using illustrator past month , has worked well.  yesterday, after several hours work, went save file , program crashed.  work lost.

 

since time have attempted many recommendations forum: clearing fonts, deleting prefs file, holding down shift-alt-ctrl while loading. have uninstalled illustrator entirely , reinstalled it. now, not open new or existing file - crashes on attempt use it.

 

i tried chatting support , told not me.  unable, due bad cough, endure phone support method right now.

 

i frustrated @ point. able use product paying monthly for.  appreciated.

hi ebdean,

 

i test working in new administrative account see if same thing happens there.

 

windows 7

http://windows.microsoft.com/en-in/windows7/create-a-user-account

 

-dave



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