Adobe Flash Player Installer/Uninstaller 11.5 r502 has encountered a problem and needs to close...

i'm baaaaaack...

 

 

woke morning flash player update, performed update , got error message troubles.  thought had problem fixed.

 

copied cf48_appcompat.txt:

 

<?xml version="1.0" encoding="utf-16"?>

<database>

<exe name="installflashplayer.exe" filter="grabmi_filter_privacy">

    <matching_file name="installflashplayer.exe" size="16363960" checksum="0x332b4225" bin_file_version="11.5.502.135" bin_product_version="11.5.502.135" product_version="11,5,502,135" file_description="adobe® flash® player installer/uninstaller 11.5 r502" company_name="adobe systems incorporated" product_name="adobe® flash® player installer/uninstaller" file_version="11,5,502,135" original_filename="flashutil.exe" internal_name="adobe® flash® player installer/uninstaller 11.5" legal_copyright="copyright © 1996 adobe systems incorporated" verfiledatehi="0x0" verfiledatelo="0x0" verfileos="0x4" verfiletype="0x2" module_type="win32" pe_checksum="0xf9f321" linker_version="0x0" upto_bin_file_version="11.5.502.135" upto_bin_product_version="11.5.502.135" link_date="11/30/2012 05:56:28" upto_link_date="11/30/2012 05:56:28" ver_language="english (united states) [0x409]" />

</exe>

<exe name="sasseh.dll" filter="grabmi_filter_thisfileonly">

    <matching_file name="sasseh.dll" size="113024" checksum="0xfcd43806" bin_file_version="1.0.0.1014" bin_product_version="1.0.0.1014" product_version="1.0.0.1014" file_description="shellexecutehook" company_name="superadblocker.com" product_name="superantispyware" file_version="1, 0, 0, 1014" original_filename="sasseh.dll" internal_name="sasseh.dll" legal_copyright="(c) copyright 2004-2008 superadblocker.com " verfiledatehi="0x0" verfiledatelo="0x0" verfileos="0x4" verfiletype="0x2" module_type="win32" pe_checksum="0x1e0ca" linker_version="0x0" upto_bin_file_version="1.0.0.1014" upto_bin_product_version="1.0.0.1014" link_date="07/18/2011 23:22:05" upto_link_date="07/18/2011 23:22:05" ver_language="english (united states) [0x409]" />

</exe>

<exe name="kernel32.dll" filter="grabmi_filter_thisfileonly">

    <matching_file name="kernel32.dll" size="989696" checksum="0x2d998938" bin_file_version="5.1.2600.5781" bin_product_version="5.1.2600.5781" product_version="5.1.2600.5781" file_description="windows nt base api client dll" company_name="microsoft corporation" product_name="microsoft® windows® operating system" file_version="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" original_filename="kernel32" internal_name="kernel32" legal_copyright="© microsoft corporation. rights reserved." verfiledatehi="0x0" verfiledatelo="0x0" verfileos="0x40004" verfiletype="0x2" module_type="win32" pe_checksum="0xfe572" linker_version="0x50001" upto_bin_file_version="5.1.2600.5781" upto_bin_product_version="5.1.2600.5781" link_date="03/21/2009 14:06:58" upto_link_date="03/21/2009 14:06:58" ver_language="english (united states) [0x409]" />

</exe>

</database>

 

from dr. watson:

 

microsoft (r) drwtsn32

copyright (c) 1985-2001 microsoft corp. rights reserved.

 

 

 

application exception occurred:

        app: c:\docume~1\keitha~1.dun\locals~1\temp\{ab857a0a-32d6-44db-9a26-2ff8eeeadb17}\installflas hplayer.exe (pid=2840)

        when: 12/18/2012 @ 07:31:26.125

        exception number: c000001d (illegal instruction)

 

*----> system information <----*

        computer name: kd5

        user name: keith a. duncan

        terminal session id: 0

        number of processors: 2

        processor type: x86 family 15 model 2 stepping 9

        windows version: 5.1

        current build: 2600

        service pack: 3

        current type: multiprocessor free

        registered organization: keith's custom pc

        registered owner: keith a. duncan

 

*----> task list <----*

   0 system process

   4 system

420 smss.exe

476 csrss.exe

500 winlogon.exe

544 services.exe

556 lsass.exe

720 svchost.exe

832 svchost.exe

872 msmpeng.exe

932 svchost.exe

960 svchost.exe

1056 avastsvc.exe

1192 explorer.exe

1324 spoolsv.exe

1624 msascui.exe

1636 avastui.exe

1728 sgmain.exe

1760 flashutil32_11_5_502_110_plugin.exe

108 sascore.exe

152 svchost.exe

224 sgbhp.exe

1720 svchost.exe

1776 alg.exe

2840 installflashplayer.exe

3044 firefox.exe

3748 notepad.exe

672 drwtsn32.exe

 

*----> module list <----*

(0000000000400000 - 000000000139d000: c:\docume~1\keitha~1.dun\locals~1\temp\{ab857a0a-32d6-44db-9a26-2ff8eeeadb17}\installflas hplayer.exe

(0000000001c60000 - 0000000001c67000: c:\windows\system32\oleaccrc.dll

(0000000010000000 - 000000001001f000: c:\program files\superantispyware\sasseh.dll

(0000000022200000 - 000000002221f000: c:\program files\spywareguard\spywareguard.dll

(000000003dfd0000 - 000000003e1bb000: c:\windows\system32\iertutil.dll

(000000003e1c0000 - 000000003ec5c000: c:\windows\system32\ieframe.dll

(000000004fdd0000 - 000000004ff76000: c:\windows\system32\d3d9.dll

(0000000059a60000 - 0000000059b01000: c:\windows\system32\dbghelp.dll

(000000005ad70000 - 000000005ada8000: c:\windows\system32\uxtheme.dll

(000000005b860000 - 000000005b8b5000: c:\windows\system32\netapi32.dll

(000000005f800000 - 000000005f816000: c:\progra~1\wifd1f~1\mpshhook.dll

(0000000061880000 - 00000000618ba000: c:\windows\system32\oleacc.dll

(0000000064d00000 - 0000000064d3c000: c:\program files\avast software\avast\snxhk.dll

(0000000068000000 - 0000000068036000: c:\windows\system32\rsaenh.dll

(000000006d990000 - 000000006d996000: c:\windows\system32\d3d8thk.dll

(0000000071bf0000 - 0000000071c03000: c:\windows\system32\samlib.dll

(0000000073000000 - 0000000073026000: c:\windows\system32\winspool.drv

(0000000073420000 - 0000000073573000: c:\windows\system32\msvbvm60.dll

(0000000073b30000 - 0000000073b45000: c:\windows\system32\mscms.dll

(0000000073f10000 - 0000000073f6c000: c:\windows\system32\dsound.dll

(0000000074ad0000 - 0000000074ad8000: c:\windows\system32\powrprof.dll

(0000000076380000 - 0000000076385000: c:\windows\system32\msimg32.dll

(00000000769c0000 - 0000000076a74000: c:\windows\system32\userenv.dll

(0000000076b20000 - 0000000076b31000: c:\windows\system32\atl.dll

(0000000076b40000 - 0000000076b6d000: c:\windows\system32\winmm.dll

(0000000076bf0000 - 0000000076bfb000: c:\windows\system32\psapi.dll

(0000000076f60000 - 0000000076f8c000: c:\windows\system32\wldap32.dll

(0000000076fd0000 - 000000007704f000: c:\windows\system32\clbcatq.dll

(0000000077050000 - 0000000077115000: c:\windows\system32\comres.dll

(0000000077120000 - 00000000771ab000: c:\windows\system32\oleaut32.dll

(00000000773d0000 - 00000000774d3000: c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.2600.6028_x- ww_61e65202\comctl32.dll

(00000000774e0000 - 000000007761e000: c:\windows\system32\ole32.dll

(0000000077690000 - 00000000776b1000: c:\windows\system32\ntmarta.dll

(0000000077920000 - 0000000077a13000: c:\windows\system32\setupapi.dll

(0000000077a80000 - 0000000077b15000: c:\windows\system32\crypt32.dll

(0000000077b20000 - 0000000077b32000: c:\windows\system32\msasn1.dll

(0000000077b40000 - 0000000077b62000: c:\windows\system32\apphelp.dll

(0000000077c00000 - 0000000077c08000: c:\windows\system32\version.dll

(0000000077c10000 - 0000000077c68000: c:\windows\system32\msvcrt.dll

(0000000077dd0000 - 0000000077e6b000: c:\windows\system32\advapi32.dll

(0000000077e70000 - 0000000077f03000: c:\windows\system32\rpcrt4.dll

(0000000077f10000 - 0000000077f59000: c:\windows\system32\gdi32.dll

(0000000077f60000 - 0000000077fd6000: c:\windows\system32\shlwapi.dll

(0000000077fe0000 - 0000000077ff1000: c:\windows\system32\secur32.dll

(0000000078130000 - 00000000781cb000: c:\windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_44262b86\ms vcr80.dll

(000000007c420000 - 000000007c4a7000: c:\windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_44262b86\ms vcp80.dll

(000000007c800000 - 000000007c8f6000: c:\windows\system32\kernel32.dll

(000000007c900000 - 000000007c9b2000: c:\windows\system32\ntdll.dll

(000000007c9c0000 - 000000007d1d7000: c:\windows\system32\shell32.dll

(000000007e410000 - 000000007e4a1000: c:\windows\system32\user32.dll

(000000007e720000 - 000000007e7d0000: c:\windows\system32\sxs.dll

 

*----> state dump thread id 0xb1c <----*

 

eax=7ffdf000 ebx=00000000 ecx=00000000 edx=fffffe8d esi=100126e3 edi=0012f728

eip=100126e4 esp=0012f6c4 ebp=0012f6ec iopl=0         nv ei pl nz na pe nc

cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00200202

 

*** error: symbol file not found.  defaulted export symbols c:\program files\superantispyware\sasseh.dll -

function: sasseh

no prior disassembly possible

        100126e4 feff             ???     bh

        100126e6 ffff             ???

        100126e8 8b45e4           mov     eax,[ebp-0x1c]

        100126eb e85d9cffff       call    sasseh+0xc34d (1000c34d)

        100126f0 c3               ret

        100126f1 8bff             mov     edi,edi

        100126f3 56               push    esi

        100126f4 57               push    edi

        100126f5 33ff             xor     edi,edi

fault ->100126e4 feff             ???     bh

        100126e6 ffff             ???

        100126e8 8b45e4           mov     eax,[ebp-0x1c]

        100126eb e85d9cffff       call    sasseh+0xc34d (1000c34d)

        100126f0 c3               ret

        100126f1 8bff             mov     edi,edi

        100126f3 56               push    esi

        100126f4 57               push    edi

        100126f5 33ff             xor     edi,edi

        100126f7 8db7e0a00110     lea     esi,[edi+0x1001a0e0]

        100126fd ff36             push    dword ptr [esi]

 

*----> stack trace <----*

*** error: symbol file not found.  defaulted export symbols c:\windows\system32\user32.dll -

warning: stack unwind information not available. following frames may wrong.

*** error: symbol file not found.  defaulted export symbols c:\windows\system32\msvbvm60.dll -

childebp retaddr  args child             

0012f6ec 7e418816 100126e3 000201da 00000113 sasseh+0x126e4

0012f754 7e4189cd 00000000 100126e3 000201da user32!getdc+0x14f

0012f7b4 7e4196c7 0012f7dc 00000001 0012f804 user32!getwindowlongw+0x127

0012f7c4 7342a6b0 0012f7dc ffffffff 02223714 user32!dispatchmessagea+0xf

0012f804 7342a627 00000002 0222373c 02220000 msvbvm60!_vbastrtoansi+0x2f1

0012f848 7342a505 0222380c 00000002 00000b18 msvbvm60!_vbastrtoansi+0x268

7343a3b8 73426c73 7342756a 734e7ee7 734e7f12 msvbvm60!_vbastrtoansi+0x146

734e6754 0c2474ff ff0c408b 8b0c2474 11ff5008 msvbvm60!basic_class_queryinterface+0x17

0424448b 00000000 00000000 00000000 00000000 0xc2474ff

 

*----> raw stack dump <----*

000000000012f6c4  34 87 41 7e da 01 02 00 - 13 01 00 00 00 00 00 00  4.a~............

000000000012f6d4  00 00 00 00 e3 26 01 10 - cd ab ba dc 00 00 00 00  .....&..........

000000000012f6e4  28 f7 12 00 e3 26 01 10 - 54 f7 12 00 16 88 41 7e  (....&..t.....a~

000000000012f6f4  e3 26 01 10 da 01 02 00 - 13 01 00 00 00 00 00 00  .&..............

000000000012f704  00 00 00 00 e4 f7 12 00 - dc f7 12 00 f8 1b 58 01  ..............x.

000000000012f714  14 00 00 00 01 00 00 00 - 00 00 00 00 00 00 00 00  ................

000000000012f724  10 00 00 00 00 00 00 00 - f8 f7 12 00 00 00 00 00  ................

000000000012f734  00 00 00 00 00 00 00 00 - 08 f7 12 00 f0 f2 12 00  ................

000000000012f744  a4 f7 12 00 8f 04 44 7e - 30 88 41 7e 00 00 00 00  ......d~0.a~....

000000000012f754  b4 f7 12 00 cd 89 41 7e - 00 00 00 00 e3 26 01 10  ......a~.....&..

000000000012f764  da 01 02 00 13 01 00 00 - 00 00 00 00 00 00 00 00  ................

000000000012f774  0c 1c 58 01 01 00 00 00 - 40 a3 42 7e 3c 37 22 02  ..x.....@.b~<7".

000000000012f784  00 00 00 00 b4 f7 12 00 - 3b a4 42 7e dc f7 12 00  ........;.b~....

000000000012f794  00 00 00 00 00 00 00 00 - 7c f7 12 00 f0 f2 12 00  ........|.......

000000000012f7a4  ec f8 12 00 8f 04 44 7e - f0 89 41 7e ff ff ff ff  ......d~..a~....

000000000012f7b4  c4 f7 12 00 c7 96 41 7e - dc f7 12 00 01 00 00 00  ......a~........

000000000012f7c4  04 f8 12 00 b0 a6 42 73 - dc f7 12 00 ff ff ff ff  ......bs........

000000000012f7d4  14 37 22 02 00 00 00 00 - da 01 02 00 13 01 00 00  .7".............

000000000012f7e4  00 00 00 00 00 00 00 00 - 30 c4 02 00 ad 02 00 00  ........0.......

000000000012f7f4  85 01 00 00 00 00 22 02 - 00 00 00 00 94 1e 22 02  ......".......".

 

 

reference:  http://forums.adobe.com/thread/990060?tstart=0        -kd5-

my wife had flash update same error on computer morning.  record, we're both running xp sp3.       -kd5-

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